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Participant
February 2, 2024
Question

Adobe Esign is completely broken right now

  • February 2, 2024
  • 5 replies
  • 5026 views

As of the new update:

The Date Fill is currently requesting dates in the UK format for US costumers: 31/03/2024 instead of 03/31/2024.

 

-The esignature is not resizing premade signatures to proper sizes, My signature that I have always used now fills in so small I can no longer use it on a professional document.

-The workflow itself has been dismantled in such a way that it takes several minutes to do one signature request, whereas it uses to take seconds. I have several hundred of these to do every month and I don't know what I am going to do.

-Some of the signature boxes appear on random parts of the document where they were not placed.

-Sending for signature seems to have significantly more lag.

-The request for name is a smack in the face, as the signators already fill that in themselves, making this an incredibly uncessary step. The previous version brought these names over from the address book.

I'm at my desk crying right now. Nothing has been improved upon and the entire tool is basically useless now. This should not have gone live like this.

5 replies

Participant
August 30, 2024

I'm having the same problem and tried the %AppData% fix which did nothing other than deleting the files. Esign worked fine until today. I did notice that 2 of the files to delete had today's date on them. Is there a solution?

 

Participant
August 16, 2024

The same problem! Even the old version doesn't work correctly. I'm so disappointed with this!

Participant
July 23, 2024

My IT guy found a fix from another forum post.

 

Try this:

 

Press Windows + R and type "%AppData%

 

Go to location Adobe\Acrobat\DC\Security

 

Delete the three: 

acrobat_fss_signature_initials

acrobat_fss_signature_initialsi

acrobat_fss_signature_initialsk

 

Close Adobe and try E Signature again.

Participant
March 29, 2024

This is my exact problem. The update broke it. I still experience this where I cannot request signatures without the application hanging. Sometimes it will work if I wait 5-8 minutes, sometimes it will not. Either way I want to tear my hair out. WTF. And yes, I have to manually go in and fix the date format. 

 

Participant
February 2, 2024

Discovered I can open options?View> Disable New Acrobat and get the old, still useful esign back. But if they force the new UI on us at some point, it's going to be awful.

Participant
February 15, 2024

Yes, the new esign process is broken. It's stuck in a loop. Asking for the email address over and over. Thanks for letting us know we can switch back because that works great.