adobe esign services are not working and the side panel is blank in the application.

Hello ​@IT+Department+Issues 

The issue has been fixed from the product side, and there is no change in the app version. Please restart the Acrobat, and the machine once. Check the performance, and let us know if you experience any issues. 

Regards,

Anand Sri.

Hello!

Thanks for your time and cooperation.

Please try the following suggestions, and let us know if this fixes the issue for you.

Please note: Create a backup of the registry settings before making any changes. To create a backup, check this article: https://adobe.ly/4eiJUOw

• Go to the registry location: "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown"

• Right-click on the right blank space > select New > DWORD 32-bit value.

• Rename it to:  bGenCoverPagesLabelStrings

• Right click on the new value > Click Modify > add the value as ‘1’ (numeric one)

• Restart the Acrobat and the machine and check the performance.

Let us know if you experience any issues.

Regards,

Anand Sri.

Hello!

I hope you are doing well, and thank you for reaching out. We're sorry for the trouble you had with the app.

We've reported the issue to the product team, and they are working on a fix. We'll share an update as soon as we hear anything new on this. As a workaround, you can disable the new Acrobat UI from Menu > Disable new Acrobat and use the classic Acrobat UI.

Thanks for your cooperation on this.

Regards,

Anand Sri.