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Thomas_991
Thomas_991
Participant
June 10, 2026
Question

Adobe eSignature Request - Error "Something went Wrong - last 7+ days

  • June 10, 2026
  • 1 reply
  • 5 views

Over the last two weeks I have been unable to use the Adobe eSignature function; unable to send requests using the Desktop app or the web interface.

The Desktop request eSignature is in an endless loop after typing in the email address of the recipient.  

Web Version: 

Doesn’t matter if I go the below URL or use the link from “Creative Cloud Desktop” - > “Request e-Signatures” I always end up on a page that displays the following error.

Error: Something went wrong - We’re sorry for the inconvenience.  Please try again later.

https://acrobat.adobe.com/link/acrobat/sendforsignature/

 

I have tried both my personal and business Adobe license, both have the same problem.

    1 reply

    T
    Community Manager
    Tariq Ahmad DarCommunity Manager
    Community Manager
    June 10, 2026

    Hello ​@Thomas_991,

     

    Thanks for reaching out, and sorry for the troubled experience.

    You may want to contact our support team at https://adobe.ly/4xfdZWJ. They will check if there is any conflict with the subscription on your ID.

     

    You may also want to check the status of Adobe Services in real time: https://adobe.ly/49S1aHF


    ~Tariq

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