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spy82
spy82
Participating Frequently
Aug 10, 2023 2:55 PM UTC
Question

Adobe form doubles text

Hey guys,

we are struggeling with a problem.

We did generate a proper form - so far so good. Now did fill out the pdf form on an iPad and Mail it back to a Mac - all the text fields got a doubled text input.

 

We don't have double text fields in the form (as this is a common reason)

 

We are completly stuck. Any idea how to fix that? Truly appreciate any advice.

 

Regards,
David

    12 replies

    Marie-Noelle37665089p55q
    Participant
    Jun 5, 2024 3:42 PM UTC

    Hi,

    I have the same  issue. Have you find a solution?

    Thanks

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      Tariq Dar
      Legend
      Jan 15, 2025 12:24 PM UTC

      Hi, 

      I know this is too late for the users on this thread to receive an answer. I am updating this thread since Try67 already answered it. However, if you have access to Adobe Acrobat, you can use Preflight: https://adobe.ly/3DSjza2 to check certain issues with the file. There are third-party tools, as Try67 suggested, to check for issues with file structure. 

      Feel free to reach out if you have further questions.


      ~Tariq

      Translate
      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      Aug 10, 2023 5:44 PM UTC

      Hi @spy82 

       

      Sorry to hear about the trouble caused, and thanks for sharing the screenshot.

      Is this form contain interactive elements? Does it have fillable fields, or does it use the Fill and Sign feature when filling out the Acrobat Reader mobile app?

      It would be great if you could share the actual form with us for testing. 

       

      *You can upload the file on Adobe Cloud storage https://acrobat.adobe.com/link/home/ and share the link here. Or can upload it to any cloud storage and share the link to download it.

       

      In addition to that, please share more details like:

      • Acrobat Reader mobile app version
      • iOS version

       

      Thanks,

      Akanchha 

      Translate
      try67
      Community Expert
      try67Community Expert
      Community Expert
      Aug 10, 2023 8:18 PM UTC

      Also, in which application are you opening it when you get it back to the Mac? Make sure never to use Apple Preview, as it's known to corrupt form fields just by opening the file.

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