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D
defaultvw42k2m2x43b
Participant
May 23, 2023
Answered

Adobe Forms submit email error

  • May 23, 2023
  • 2 replies
  • 869 views

Hi.

I have created a PDF fillable form with a submit to email button. I have followed the instructions carefully, I have used the mailto: correct. The error message I receive says " An error occured while sending mail. If you are not sure how to proceed further, you can save your form and return it manually". Please help!!

Correct answer Karl Heinz Kremer

When you push the button, Acrobat (or Reader) may not be sending the email - it may rely on the operating system or the email application to do that. Unless you configure email accounts in Acrobat (or Reader), the issue is somewhere between Acrobat and your email application.  There is no easy way to debug those issues, and you may want to try a different email application (e.g. use Thunderbird instead of Outlook, or use Outlook instead of Apple Mail), and see that fixes the issue. You can also configure an email account in Acrobat's preferences and see if you have more success that way. 

2 replies

T
tim_7373
Participant
April 29, 2025

I have the same issue. I put a button in a form that sends the entire form to our Risk Department. The button works fine when I use my Acrobat Pro on my desktop, but does not work when I use my Reader on my laptop. I get the same error that's quoted above.

 

Is there a way to configure the button so it works across all Adobe products and not just Pro?

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity ExpertCorrect answer
Community Expert
April 29, 2025

When you push the button, Acrobat (or Reader) may not be sending the email - it may rely on the operating system or the email application to do that. Unless you configure email accounts in Acrobat (or Reader), the issue is somewhere between Acrobat and your email application.  There is no easy way to debug those issues, and you may want to try a different email application (e.g. use Thunderbird instead of Outlook, or use Outlook instead of Apple Mail), and see that fixes the issue. You can also configure an email account in Acrobat's preferences and see if you have more success that way. 

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
May 24, 2023

Acrobat may not know how to send emails. Go into Acrobat's Preferences and select the "Email Accounts" category. Are there any email accounts that are not correctly configured? When in doubt, get rid of all of them and start over with a fresh setup of the accoutn you want to use, or use the default (assuming that Acrobat can use the default email application). 

D
defaultvw42k2m2x43bAuthor
Participant
May 25, 2023

Hi Karl.

Email Accounts is set to Default and it (Microsoft Outlook) is the only account available for selection.

Any other thoughts?

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