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shree_0050
Participant
November 3, 2025
Answered

Adobe Integration

Hi,

 

I integrated the document signing feature with Adobe, but after logging into the Adobe account, I encountered the following error:

"Please login as an authorized signer in order to view and sign this document."

Could someone please help me resolve this issue?

Thanks,
Shree

justlearn
justlearnCorrect answer
Community Expert
November 4, 2025

@shree_0050 how I read this is the email address you are logged into your Adobe account might be different from the email address the document was sent to for signing. Double-check the email address the document was sent to and ensure you are logged into that exact same Adobe account. Also, try to open the document and sign directly within the Adobe Acrobat desktop application (not just a browser tab)

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2 replies

justlearn
Community Expert
justlearnCommunity ExpertCorrect answer
Community Expert
November 4, 2025

@shree_0050 how I read this is the email address you are logged into your Adobe account might be different from the email address the document was sent to for signing. Double-check the email address the document was sent to and ensure you are logged into that exact same Adobe account. Also, try to open the document and sign directly within the Adobe Acrobat desktop application (not just a browser tab)

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shree_0050Author
Participant
November 4, 2025

Thanks @creative explorer For quick help. It's fixed.

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