Adobe Is Increasingly Worse

Question

I am no longer able to request signatures via the ‘new view’ in Adobe Acrobat, and the ‘old view’ is clunky and not user friendly. I pay $20 a month for this service and I’m not able to use it properly. Then, when I need support, there’s no phone number or help line, not even an email address listed for me to get some help with resolving the issue. A large part of my job is having clients sign documents, so I am happy to leave Adobe as they obviously could not care less about customer satisfaction.

Meenakshi0101 · Accepted Answer

HiLaura_Caruana,We're sorry to hear about the issues you're experiencing with the application. This is not the experience we want for you.Could you please provide more details about the problem you're facing when trying to access the Request Signature feature? Are you receiving any error messages? If you could share a screen recording or a video of the issue, it would help us identify the root cause more effectively.In the meantime, please try sending the document through the Acrobat web account by following these steps:Open the Acrobat web account.Sign in using your Adobe ID.Go to the E-Sign tab.Select Request Signatures.You may also take help of the steps suggested here:Send documents for signature.If you encounter any further issues, please let us know. We are here to help.Thanks,Meenakshi

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