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Participant
November 26, 2024
Question

Adobe just crashed and took all my (saved) work

  • November 26, 2024
  • 1 reply
  • 243 views

I edit pdfs in Adobe Acrobat (via comments and sticky notes etc). I have had a lot of problems with the program suddenly closing, sometimes telling me it 'had to close unexpectedly' or it's 'installing updates' - and not saving any of my my comments despite me frequently saving as I work. (And yes, my work is saved in OneDrive so it's on the cloud - but still my changes are automatically deleted whenever it crashes.) I'm losing many hours of work each time this happens. If I had another option I would delete Adobe and try something else. (I have a paid subscription.) Any advice gratefully received! And is there any way I can retrieve the version I was working on? It's not coming up when I click 'Open recent files'.

1 reply

AnandSri
Community Manager
Community Manager
February 28, 2025

Hello,

 

I hope you're doing well, and we apologize for the delayed response and the trouble.

 

Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20421 Optional update, Feb 24, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/41zgvZM.

 

If the app still crashes while commenting, please collect the logs from the affected machine, and share them with us for further investigation.

 

Thanks,

Anand Sri.