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BabBert36236783jlpe
Participant
Aug 10, 2026 2:44 PM UTC
Question

Adobe keeps "not responding" It will allow me to open tent but everytime I touch edit, "not responding" It locks up continuously.

Adobe locks up constantly. It’s so frustrating, I have bot been able to use it for months now. Now I really need to edit some work. I tried, “repair installation, it gave me error message 1730; I am the only administrator. I tried reinstalling it and now it’s thoroughly jacked!. Where can I get support, your support pages have not been helpful.

      11 replies

      jeffrexford@yahoo.com
      Participating Frequently
      Oct 23, 2026 1:20 AM UTC

      My version of AA is Version 2026.002.22031  64-bit. If I open any plan file as soon as I click on the PDF the program freezes and say “Not Responding”

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      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      Oct 23, 2026 7:47 AM UTC

      Hi jeffrexford@yahoo.com,


      Thank you for sharing the information.

      Please collect the logs for the process using the diagnostic tool: Adobe Acrobat Diagnostics. You can skip the first two steps if you do not find the options. Download the tool from the button provided at the bottom of the document. Once you have collected the logs, please share the log ID created at the end. This will help the team investigate the issue.


      We look forward to your response.


      Thanks,

      Meenakshi

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      jeffrexford@yahoo.com
      Participating Frequently
      Oct 23, 2026 1:17 AM UTC

      Version 2026.002.22031 64-bit is my version of AA. When I open any plan file (large format) and I click on any portion of the PDF the program freezes and says its “Unresponsive. All file open regularly with other software, Edge, and Foxit etc

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      jeffrexford@yahoo.com
      Participating Frequently
      Oct 21, 2026 5:07 PM UTC

      I’m experiencing the same problem. I get the “Acrobat is not responding” whenever I try to open one of my plan files PDF. I had to download a competitors FOXit to use. The files open in all other APPS, Microsoft Edge, Foxit etc.

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      DFWTechGuy
      Participating Frequently
      Oct 21, 2026 3:22 PM UTC

      Since repairing and reinstalling didn’t fix the problem, I’d try running Adobe as an administrator and checking if there are any pending updates.

      Error 1730 can be related to Windows permissions during installation, so it may help to check your Windows account settings too.

      You can contact Adobe support here: https://helpx.adobe.com/contact.html

      It would also help to know which Adobe app and version you’re using.

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      jeffrexford@yahoo.com
      Participating Frequently
      Oct 21, 2026 5:03 PM UTC

      https://www.dropbox.com/t/rz0AKAw76NwnXdB7 Short video of what happens. Im running Version 2026.002.22031 64 bit

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      jeffrexford@yahoo.com
      Participating Frequently
      Oct 19, 2026 5:43 PM UTC

      Amal, Sorry for the delay, I followed your instructions and I still have the problem. When I open a plan PDF (24x36) the PDF becomes Unresponsive with a (Adobe Acrobat (64-bit) (Not Responding) 

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      Amal Jaiswal
      Community Manager
      Amal JaiswalCommunity Manager
      Community Manager
      Oct 21, 2026 11:59 AM UTC

      ​Hi @jeffrexford@yahoo.com 

      To help us look into this, could you please share:

      1. The exact Acrobat Pro version installed (Help > About Acrobat). Try updating the app to the latest version from the help menu > check for updates and reboot the computer once.

      2. What you see when you open a plan file (for example, an error message with its exact text, a "not responding" window, or nothing at all). A short video recording of the steps you are taking and the issue as it occurs would be very helpful.

      3. Whether it happens with every PDF or only the plan files, and the approximate size of those files.

      4. Whether the same plan files open in another PDF viewer, such as your web browser.

      Once we have these details, we can share the next steps with you.

      Regards,
      Amal

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      jeffrexford@yahoo.com
      Participating Frequently
      Oct 3, 2026 6:51 PM UTC

      I did everything you mentioned above and as of last month I can not open my PDF Plan files after reinstalling the program. I have Windows 11.  Acrobat Pro. 

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      Amal Jaiswal
      Community Manager
      Amal JaiswalCommunity Manager
      Community Manager
      Oct 6, 2026 2:46 PM UTC

      Hi there,

      I hope you are doing well, and thanks for confirming that you followed the earlier steps. I'm sorry for the trouble. I understand how inconvenient it is to be unable to open your PDF plan files after reinstalling Acrobat Pro.

      To help us look into this, could you please share:

      1. The exact Acrobat Pro version installed (Help > About Acrobat). Try updating the app to the latest version 26.002.2xxxx Planned update, Oct 06, 2026 from the help menu > check for updates and reboot the computer once.

      2. What you see when you open a plan file (for example, an error message with its exact text, a "not responding" window, or nothing at all). A short video recording of the steps you are taking and the issue as it occurs would be very helpful.

      3. Whether it happens with every PDF or only the plan files, and the approximate size of those files.

      4. Whether the same plan files open in another PDF viewer, such as your web browser.

      Once we have these details, we can share the next steps with you.

      Regards,
      Amal

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      Amal Jaiswal
      Community Manager
      Amal JaiswalCommunity Manager
      Community Manager
      Aug 10, 2026 10:39 PM UTC

      ​Hi @BabBert36236783jlpe ,

      Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

      A couple of things would help narrow this down:

      • Which Acrobat product and version are you running (Acrobat Pro DC, Standard, Reader), and on Windows or Mac?

      • When it freezes on Edit, is that the "Edit PDF" tool specifically, or does it lock up as soon as you click anything in the toolbar?

      Error 1730 usually shows up as a Windows Installer permissions issue, even when your account is listed as an administrator; Windows sometimes doesn't fully "elevate" that account during install/uninstall. A couple of things that tend to fix it:

      • Right-click the installer and choose Run as administrator instead of just double-clicking it, then try the repair again.

      • If that still fails, remove the application using the Acrobat cleaner tool https://adobe.ly/4wQGWHz, reboot the computer, and reinstall the application using the direct link https://adobe.ly/4bBZCm8

      Let us know how it goes

      ~Amal

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