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BabBert36236783jlpe
Participant
August 10, 2026
Answered

Adobe keeps "not responding" It will allow me to open tent but everytime I touch edit, "not responding" It locks up continuously.

Adobe locks up constantly. It’s so frustrating, I have bot been able to use it for months now. Now I really need to edit some work. I tried, “repair installation, it gave me error message 1730; I am the only administrator. I tried reinstalling it and now it’s thoroughly jacked!. Where can I get support, your support pages have not been helpful.

    Amal Jaiswal
    Amal JaiswalCorrect answer
    Community Manager
    August 10, 2026

    ​Hi @BabBert36236783jlpe ,

    Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    A couple of things would help narrow this down:

    • Which Acrobat product and version are you running (Acrobat Pro DC, Standard, Reader), and on Windows or Mac?

    • When it freezes on Edit, is that the "Edit PDF" tool specifically, or does it lock up as soon as you click anything in the toolbar?

    Error 1730 usually shows up as a Windows Installer permissions issue, even when your account is listed as an administrator; Windows sometimes doesn't fully "elevate" that account during install/uninstall. A couple of things that tend to fix it:

    • Right-click the installer and choose Run as administrator instead of just double-clicking it, then try the repair again.

    • If that still fails, remove the application using the Acrobat cleaner tool https://adobe.ly/4wQGWHz, reboot the computer, and reinstall the application using the direct link https://adobe.ly/4bBZCm8

    Let us know how it goes

    ~Amal

    View reply

    3 replies

    jeffrexford@yahoo.com
    Participant
    October 3, 2026

    I did everything you mentioned above and as of last month I can not open my PDF Plan files after reinstalling the program. I have Windows 11.  Acrobat Pro. 

    Translate
    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    October 6, 2026

    Hi there,

    I hope you are doing well, and thanks for confirming that you followed the earlier steps. I'm sorry for the trouble. I understand how inconvenient it is to be unable to open your PDF plan files after reinstalling Acrobat Pro.

    To help us look into this, could you please share:

    1. The exact Acrobat Pro version installed (Help > About Acrobat). Try updating the app to the latest version 26.002.2xxxx Planned update, Oct 06, 2026 from the help menu > check for updates and reboot the computer once.

    2. What you see when you open a plan file (for example, an error message with its exact text, a "not responding" window, or nothing at all). A short video recording of the steps you are taking and the issue as it occurs would be very helpful.

    3. Whether it happens with every PDF or only the plan files, and the approximate size of those files.

    4. Whether the same plan files open in another PDF viewer, such as your web browser.

    Once we have these details, we can share the next steps with you.

    Regards,
    Amal

    Translate
    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    August 10, 2026

    ​Hi @BabBert36236783jlpe ,

    Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    A couple of things would help narrow this down:

    • Which Acrobat product and version are you running (Acrobat Pro DC, Standard, Reader), and on Windows or Mac?

    • When it freezes on Edit, is that the "Edit PDF" tool specifically, or does it lock up as soon as you click anything in the toolbar?

    Error 1730 usually shows up as a Windows Installer permissions issue, even when your account is listed as an administrator; Windows sometimes doesn't fully "elevate" that account during install/uninstall. A couple of things that tend to fix it:

    • Right-click the installer and choose Run as administrator instead of just double-clicking it, then try the repair again.

    • If that still fails, remove the application using the Acrobat cleaner tool https://adobe.ly/4wQGWHz, reboot the computer, and reinstall the application using the direct link https://adobe.ly/4bBZCm8

    Let us know how it goes

    ~Amal

    Translate
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