Adobe keeps opening after using quick print

Forum|Forum|10 months ago
March 24, 2025
1 reply
752 views

Adobe keeps opening, after using the quick print option. I'm not sure if there is a setting change or even a bug, after an update that was completed last Friday. Last week Adobe was working fine.

Any help would be greatly apprectiated

General troubleshooting

S_S

Community Manager

Hi @Linda McKay,

Hope you are doing well. Sorry for the trouble.

It would be interesting to understand the workflow you are using for further investigation.

Are you using the Adobe PDF printer or a physical printer for your use case? If using an Adobe PDF printer, it will open Acrobat by design.

If using a physical printer, it shouldn't be the case.

Please share a screen recording of the entire workflow for better understanding.

Regards,
Souvik.

L

Linda McKayAuthor

Participant

When the pdf document comes into outlook, I right click on the attachment and click quick print, then it prints and I use this same way to save this document, using save as. Before I can click save as, it is actually opening the adobe program up. Just frustrating. I don’t know how to share a screen recording, I’m sorry

S_S

Community Manager

Hi @Linda McKay,

Hope you are doing well. Sorry for the delayed response.

Do you still see the issue? We are live with a new update (2025.001.20577).

Would you mind updating the app to the latest version and letting us know if the issue is fixed?

To do so, go to Menu > Help > Check for Updates.

Regards,
Souvik.

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