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Whimsical_thinking5CA2
Participant
October 9, 2024
Answered

adobe_licutil quit unexpectedly Mac

  • October 9, 2024
  • 9 replies
  • 4159 views

There is a similar discussion to this issue on the Photoshop Elements board. I'm having a user who is unable to print from adobe acrobat on her mac with the error "adobe_licutil quit unexpectedly" coming up. This issue started after she had updated her macbook to Sequoia. I have tried running the adobe acrobat uninstaller and reinstalling but the same issue comes up. I also had her update to 15.0.1 to see if that would help but no dice.  Im not really sure what else to try other than attempting to revert her macbook back over to Sonoma. Has anyone else experienced this recently in acrobat?

Correct answer defaultjqz6bd5zjteu

Multiple calls to tech support - uninstalled and reinstalled Acrobat Pro 2020 several times using the uninstaller.  Finally found a tech that manually ran Creative Cloud Cleaner and Acrobat Cleaner, then manually deleted Adobe files in the Library/cookies and /cache.  All Adobe products were uninstalled and cleaned (Creative Cloud, Photoshop and Acrobat).  Upon reinstallation, everything was resolved.  IMac, Sequoia, Creative Cloud, Photoshop 2025, and Acrobat Pro 2020.  Upon reaching the right tech, it took about 25 minutes with him driving to fix the problem.

9 replies

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defaultjqz6bd5zjteuCorrect answer
Participant
January 27, 2025

Multiple calls to tech support - uninstalled and reinstalled Acrobat Pro 2020 several times using the uninstaller.  Finally found a tech that manually ran Creative Cloud Cleaner and Acrobat Cleaner, then manually deleted Adobe files in the Library/cookies and /cache.  All Adobe products were uninstalled and cleaned (Creative Cloud, Photoshop and Acrobat).  Upon reinstallation, everything was resolved.  IMac, Sequoia, Creative Cloud, Photoshop 2025, and Acrobat Pro 2020.  Upon reaching the right tech, it took about 25 minutes with him driving to fix the problem.

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dan28088
Participant
August 7, 2025

I had deleted and reinstalled and things were working - but then got the dreaded adobe_licutil quit unexpetectly message again - and now I can't print once agian.   I had tried the Adobe Acrobat unistaller, and then did a scrape and pave - not sure how I run Creative Cloud Cleaner manually.  But the fact that I had it working and then somehow triggered the error again is very unsettling.  Only one system is doing this - the iMac Pro.  My MacBook Pro which has essentialy the same configruation has never had this blasted error or the inability to to print

 

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dlc_tech
Participating Frequently
August 7, 2025

Did you try removing the Adobe Genuine Service? 
~/Applications/Utilities/Adobe Genuine Sevice Folder/AdobeCleanUpUtility.app

Run that and it should take care of it.

    S
    stepan_2255
    Participant
    January 6, 2025

    Same here, Sequia 15.2, Acrobat Professional

    D
    dlc_tech
    Participating Frequently
    April 14, 2025

    I recently fixed this issue by completely removing the Adobe Genuine Service software. I tried many of the solutions I found on the web before, and nothing fixed it for me until I removed that. 

    P
    PaddyD.
    Participant
    April 14, 2025

    So what is going to happen when the software periodically calls home? My understanding is that this is required or you'll be shut down.

    C
    CatBird1993
    Participant
    January 4, 2025

    This is happening to me on a 2020 iMac still running Ventura 13.6.5. Started out of the blue 🤷‍♀️

    N
    nordic_mat
    Participant
    December 19, 2024

    Same issue here, I'm on Sequoia...

    Tried both a manuel and with the app desinstallation, problem is still there

    Be.eM
    Be.eM
    Inspiring
    December 19, 2024

    Same issue here, with

    • Acrobat Pro (2015) on a Macbook Pro (2016), MacOS Monterey
    • Acrobat Pro (2015) on a MacPro (2013), MacOS Monterey

    I did not update anything (except the 12.x.x updates) , the problem just appeared out of the blue. On both Macs.

      N
      neilypeelie
      Participant
      November 7, 2024

      Been happening to me since Sonoma.

      All I can say is, if I OK it, close the error message that pops up, then try again it always prints second time of asking.

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        NoteValue
        Participant
        November 3, 2024

        I am also having the same issue. Tried uninstalling and re-installing acrobat with the help of tech support. Still with the same issue. MacOS Sonoma on iMac pro.

          T
          The Professional Pen
          Participant
          October 25, 2024

          I'm having this issue with Sonoma. It started about 2-3 weeks ago. I tried uninstalling and reinstalling as well. No dice.

            P
            PaddyD.
            Participant
            October 17, 2024

            I'm having the same issue with Adobe Acrobat Pro 2020 on an iMac I just (foolishly) updated to Sequoia. My M2 Macbook Air isn't exhibiting the same problem. I've had boatloads of other system extensions quitting unexpectedly on the iMac too - in various apps. The Adobe one is the only one, so far, which is preventing me from actually doing something I need to do. I'm pretty sure it's an Apple issue with the OS. After I dismiss the error window I get another one: 

            Could not create PDF from:

            /var/folders/2w/k9wzr7148xl3xz006s6c6_100000gq/T/PSAMFJhb.tmp

            Using Adobe PDF Settings: High Quality Print

            see the log file for details.

             

            At least the PDFs print just fine in Preview and in PDFPen Pro. 

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