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M
Malcolm29461438vbkn
Participant
April 18, 2023
Answered

Adobe moved me onto more expensive plan without my permission and i want a refund

  • April 18, 2023
  • 2 replies
  • 1414 views

I didn't want to post on a public forum about this but there seems to be no other way to contact Adobe (the "contact us" button does nothing and i have seen others on the forum say this).

 

I had an Adobe Export plan only and without my permission it was changed to an Adobe Acrobrat Pro plan meaning i have been significantly overcharged. I'm seeking a refund. If not, why not? Consider this a formal complaint if that's what it takes to get a real answer. 

 

thanks

 

This topic has been closed for replies.
Correct answer try67

You should contact Adobe directly for help with this issue:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

2 replies

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
April 18, 2023

You should contact Adobe directly for help with this issue:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

    M
    Malcolm29461438vbknAuthor
    Participant
    April 18, 2023

    thanks. i couldn't find that webpage with the phone numbers. i called them and they sorted me out with a refund pretty quickly.

    M
    Malcolm29461438vbknAuthor
    Participant
    April 18, 2023

    i mean i couldn't find it until you shared it so thanks!

    M
    Malcolm29461438vbknAuthor
    Participant
    April 18, 2023

    oh and i'm using google chrome. usually if a pop-up is blocked it allows me to enable it but this is not the case for the 'contact us' button. i'm not downloading a new browser for you.

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