Adobe not recognizing my paid subscription - keeps telling me to subscribe

Question

I purchased a new (but different) Adobe subscription in advance of my current one expiring. Now that the original expired (acrobat pro DC) I have to come to the Adobe site to use my new subscription (Acrobat DC). I have tried deleting the old software from my mac and downloading the new - and it keeps reverting back to Acrobat Pro DC and telling me my subscription has expired.

Please help. I'm sure it is something simple I have missed.

John T Smith · Answer

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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