Adobe not working since 10 Months, Adobe not responding

Hello again Adobe Customer Support

It has now been nearly ten months (11 April 2004) since I initially reported the issue with Adobe Acrobat, and despite multiple updates, as well as trying on different machines, the software NOW does not open at all.
This morning, I attempted to reach out again, only to receive an automated response stating that the email address is no longer monitored—the very same address through which your team actively communicated with me when selling your product. This lack of accountability is highly unprofessional and deeply concerning. As I can no longer contact, you, I am hereby following legal advice and using  this PUBLIC means to remind and notify you.

During this entire period since April 111 2024, I have received no response from your support team, yet Adobe continues to charge me the full subscription fees, which have even been systematically increased. Due to the issue and your disrespectful treatment of a paying customer like me, I have had to purchase other Acrobat alternatives to be using while waiting for you to reply to me or to solve the problem

Under § 323 of the German Civil Code (BGB), a consumer is entitled to withdraw from a contract and get a refunnd if the service provider fails to deliver the agreed-upon performance within a reasonable period. Given that I have been unable to use the software for ten months due to a persistent issue that remains unresolved, DESPITE that I contacted you about it, I hereby formally request a full refund for the portion of my subscription fees corresponding to Acrobat for the duration of the problem. 

A ten-month notice period is more than sufficient to address and resolve such an issue. If I do not receive the refund I am requesting, I will be forced to take legal action. While Adobe is a large company, it is not above the law, and I will pursue my consumer rights accordingly.

I expect your prompt response and resolution of this matter.

--

In addition to the unresolved issue with Adobe Acrobat, I have noticed that my subscription fee has been increased from €29.99 to €55.84 without any prior notice or explanation.
Such a sudden and unexplained price hike raises serious concerns about transparency and fair consumer practices.

It is evident that as the usage of your software increases, Adobe assumes it can impose arbitrary changes, relying on the fact that many consumers may not be fully aware of their rights. However, 10 months is more than enough time to resolve the persistent technical issue I have reported.

As earlier mentioned, this morning, I attempted to reach out again, only to receive an automated response stating that the email address is no longer monitored—the very same address through which your team actively communicated with me when selling your product. 
As I can no longer contact, you, I am hereby using a PUBLIC means to rleay these and FORMALLY notify you that  I will be invoking § 323 of the German Civil Code (BGB)
Thank you again!