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jchang111
Participant
September 28, 2012
Answered

Adobe PDF creation cannot continue because Acrobat is not activated

  • September 28, 2012
  • 2 replies
  • 23614 views

My system is Win7 and I have Acrobat X Pro. It was working fine at first and then I start getting this error message when I try to create a PDF file. I search the web for a solution and the only one works for me is to end the AcroTray.exe from Task Manager. However, this is not a very good solution since I need to create quite a bit of PDF files. And the combine function stops working. Now it's like my Acrobat Pro doesn't work at all. I tried reintall the Acrobat but it doesn't do any good. Can someone help me with this problem please?

This topic has been closed for replies.
Correct answer jchang111

I just found out the answer to my own problem. I have no idea that I have do the deactivat/reactivate steps even I didn't install it as a trial. I followed through these steps and now the Acrobat X Pro is working again.

http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html

2 replies

C
CyberData
Participant
February 12, 2019

Thank you very much for your help.

The "deactivate/reactivate steps" at the link that you posted is what finally fixed this problem for me.

At first, when I launched the Acrofix.exe file and the command prompt window briefly opened and closed, I thought something was wrong, but a step says, "If the execution is successful, Command Prompt closes automatically."

J
jchang111AuthorCorrect answer
Participant
September 28, 2012

I just found out the answer to my own problem. I have no idea that I have do the deactivat/reactivate steps even I didn't install it as a trial. I followed through these steps and now the Acrobat X Pro is working again.

http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html

A
Anonymous
December 9, 2012

I was getting this exact error when trying to print to PDF from Firefox.

FWIW, these steps did not work for me.  Here is how I fixed this error for me (Windows 7 64-bit, CS6).

I went to Start Menu > Control Panel > Programs and Features

I found that I had both Adobe Acrobat X Pro installed *and* Acrobat Reader XI.  I am not sure how Acrobat Reader got installed, but that was what was causing the error.

I clicked on Acrobat Reader XI and then "Uninstall".

No reboot required.  The error went away once Acrobat Reader XI was gone.

I hope that this helps someone else.

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