Adobe PDF files not Opening

Question

On 06-11-25 I could open PDFs, but after I had opened a few they would no longer open. I would have to restart my computer or do a ctrl/alt/delete, then select task manager, and end the adobe application. That would work temporarily, but then it would stop opening PDFs again. I never had this issue prior to 06-11-25. When something that has worked and then it doesn't I as asked myself, what changed. I checked the properties for my adobe application and it showed there was a modification on 06-10-25. I see there was a planned update on 06-10-25. Is there something in this update that is causing this new issue?

Meenakshi Negi · Accepted Answer

Hi randy_6792,

Thank you for reaching out, and sorry about the trouble.

As Dave suggested, please try reinstalling the application. You may use the steps suggested below:

-Remove the application and run the cleaner tool (https://adobe.ly/3TnmXhC).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/3HCwtek.

If the issue still occurs, please share the Acrobat and OS version numbers on the machine. Also, collect the logs using the steps suggested here: https://adobe.ly/4kB2NN9 and share the logs with us.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

Dave Creamer of IDEAS · Answer

I would try an uninstall and reinstall. Could be that something glitched during the install. Make sure you turn off any virus detection software.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded