Adobe PDF Maker works once then next time says not activated

Question

When we select "Save as Adobe PDF" in microsoft Word(2010) the Adobe PDF maker runs and creates the PDF file without any issues.  When we select a second document, the Adobe PDF maker displays a message saying Adobe Acrobat is not activated.  For your information, we also have the Adobe Creative Suite installed.    Note that after rebooting the pc, the second document can be created.  If we then try another document, we get the same message.  It is very inconvenient to have to reboot pc to create each pdf file.  Why does Adobe PDF maker create the first document then fail with not activate message on second document?  How can we fix this issue.

Bevi Chagnon - PubCom.com · Answer

From your description, I'm assuming that you're running on Windows, correct?

If so, there could be an incompatibility problem with your Windows settings, Word, and Acrobat PDF Maker that is disabling the plug-in after it is run. Check this by:

File / Word Options
Ad-ins
and at the bottom, select GO next to Manage: COM Add-ins.
In the next dialogue, see if Adobe PDFMaker is checked (On). If not, check it to re-activate the plug-in.

Note that it is our experience that something with your configuration isn't allowing the PDF Maker plug-in to run seamlessly. You might consider:

Adding more RAM to your computer
Upgrading your version of Windows to the latest versions (see https://docs.microsoft.com/en-us/windows/release-information/)
Updating your version of Word (2010 is farely old at this time).

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