Adobe PDF printer

Hello All,

I'm having continuous issues with Acrobat, I work for Guardian Life Insurance. One of our staff uses a program to print to pdf using the Adobe PDF printer. I've followed previous help posted in the past, however, the solution works for other program, but not for the one the staff uses the most. Whenever she prints to the PDF printer, the pdf document comes out with a bunch of symbols and jumbled up words. Every other program tested works fine. The one program that doesn't is called Dilligent Boards Management. Previous issues I had was that she could not combine documents, error would state that it is missing "Adobe PDF" resource files. The printer would be missing. I used the below steps to add the printer again, which then caused the problem with the Dilligent Boards software.

Please help.

• Click Start > Control Panel > Devices and Printers
• Select Add a printer
• Select Add a local printer
• Check Use an existing port and select Documents\*.pdf (Adobe PDF) from the drop down.  Click Next
• Click the Have Disk… button
• Click the Browse…button
• Navigate to C:\Program Files (x86)\Adobe\Acrobat XX\Acrobat\Xtras\AdobePDF
• Select AdobePDF.inf from the list, click Open and then click the OK button
• You will see many Adobe PDF Converters in the list, however count six down from the top and click Next (you may need to try this numerous times to find the correct Converter from the list that works with your version of Windows)
• Name your printer Adobe PDF
• Follow the rest of the prompts and your PDF printer should now be installed correctly

Thank you in advance