Hope you are doing well, and thanks for reaching out.
As you have the latest version of the Acrobat Application installed, please try to repair the installation (Win Only) from the help menu > repair installation, reboot the application, and see if that helps.
Also, try to log out of the application > reboot the computer, and re-login with your Adobe credentials and check.
Hope you are doing well and thanks for trying out the suggestions.
Could you share a small video recording of the steps you are taking and the issue as it occurs for more clarity. Also collect and share the Acrobat Print logs as described here https://adobe.ly/3WSxzHk for further investigation.