Adobe PDF printer disappears from printer list

Question

I am using Adobe Acrobat Standard 2017 in Windows 10 Pro on a Dell XPS 8930 desktop, 64 bit. The Adobe product suits my needs very well.

However, the Adobe PDF printer disappears from my list of printers. This is happened several times. It seems to be happening more frequently now.

I can select “Repair Installation” from Help in the taskbar and have the option to update. I choose to update (not sure if it’s the driver, app or system). It does its thing and the Adobe PDF printer appears in the printer list. After a week or more it disappears again. This happened about 10-12 times now.

I use this across several MS applications mostly.

Any help?

Amal. · Answer

Hi Greg

Hope you are doing well and sorry for the trouble, as per the description above, the PDF printer is missing.

Please try resetting the preferences of Acrobat, to reset the preferences, refer to How to reset Acrobat Preference settings to default.

Reboot the machine and see if this brings any difference. Make sure the latest update of Acrobat is installed, check for any pending updates from Help > Check for updates and reboot the computer once.

You can also install the PDFPrinter manually as described here https://helpx.adobe.com/acrobat/kb/add-pdf-printer-manually.html

If the issue still persists, please use Acrobat cleaner tool to remove Acrobat https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Reboot the machine and install Acrobat from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Let us know how it goes

Regards

Amal

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