Adobe PDF Printer missing (acrobat 9 pro, XP pro)

Forum|Forum|17 years ago
March 8, 2009
16 replies
48170 views

Hi,
I searched the forums and found some similar problems, but not with my config, and, no solution.

I have installed Adobe Creative Suite CS4 to a new, clean system. It runs on WIN XP Pro. This installation includes Acrobat 9 pro.

Sadly, the printer is NOT in my printers list. I cannot print to PDF via file>print.

I tried help>repair in acrobat, but no difference. I also upgraded the newest versions of my adobe software via adobe updater.

Can anybody help me please? I don't want to install third party PDF writer, I paid for Adobe and I want to use it properly. Thank you

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_JRCZ_Author

Participant

Simon ATS:
I run the Support advisor toot, it said:
"The module found no solutions to report for the selected log file.
If you continue to have difficulties with the application,
please contact Adobe Support: http://www.adobe.com/support
--------------------
System Information :
Operating System = Windows XP Professional Service Pack 3
Locale = cs"

When I wanted to close the Support tool, it said:
"Creative Suite Product Install Inspector has identified an issue that needs attention.
An issue report has been generated.
Adobe will use this issue report to help address this issue in the future."

Nothing else...

J.R. Sanford:
I checked it, and only RPC is listed. BTW I noticed, that now I am receiving worse PDF outputs from some settings like "High quality print" (from InDesign). Vectors are ugly and has edges. However, exporting to 2001x/1a is good. I am very disappointed :(

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_J_R__Sanford_

Participating Frequently

Any of you have InTuit® Quick Books installed?
That program harnesses the Print Spooler and won't allow the PDF printer to install.

Do this even if you don't...
Go to Start > Run and type services.msc and click "OK"
Scroll down to "Print Spooler"
Right click and choose "Properties"
Now click on the "Dependencies" Tab
The only thing there should be "Remote Procedure Call (RPC)
If there are any other items listed - remove them
Go back to the "General" Tab and make sure the "Startup Type" is set to "Automatic" and that the service is "Started" - Reboot

Now Repair Acrobat® - reboot if prompted to, then check your Printers folder. Is the PDF Printer listed?

J.R.

S

SimonATS

Legend

re missing pdf printer in CS4, try running the adobe support advisor tool on the installation logs of CS4 and see if anything comes up.

More info on this tool and where to get it:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb405816&sliceId=1

one thing to ensure is to have WIn XP most recent Service Pack installed, (SP3)

D

Dave_Scott

Participant

I had the same problem after the upgrade to Pro 8 on XP Pro. Got tired of trying all the suggestions that didn't work and finally found in one of the other threads here a reference to the bullzip printer. It's free to download and use. I did and haven't looked back.

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_tim_godfret_

Participant

I am having the same problem to can anyone help

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_Lisa_Minnillo_

Participant

I am having the exact same problem! I've tried all of the above. I'm running Office XP 2002 & Acrobat 9 Pro on Window XP