Adobe PDF printer not showing up

Forum|Forum|6 years ago
December 30, 2019
1 reply
974 views

Hi.

I'm currently trying to manually install the printer on my work computer. We have a subscription to Adobe Acrobat Pro DC. None of the other workstations have this issue.

I'm following the steps outlined here: https://helpx.adobe.com/acrobat/kb/add-pdf-printer-manually.html

On step 5 I don't see the option Documents\*.pdf (Adobe PDF) in my drop down list.

What am I supposed to do? Any insights on what my problem might be?

This topic has been closed for replies.

ls_rbls

Community Expert

What operating system is the computer that you are trying to install the printer drivers to use Acrobat with?

What version of Acrobat are you using?

Does the rest of all others computers using a different operating system?

Is this a network environment?

M

marcof68603798Author

Participant

Hi,

I'm on Window 10 Enterprise, verion 1909. I'm using Adobe Acrobat Pro DC Version 2019.021.20061. All the other computers have the same operating system. I'm very IT impaired but I'll say yes to us being in a network environment.

ls_rbls

Community Expert

Hi,

If you can confirm that your computer actually participates in a networked environment, verify with your network administrator or IT staff that the current security settings on your user account are not preventing your user profile from applying basic administrative tasks, like installing printer drivers, for example.

I've seen this happening in Windows 10 machines after an update or some sort of policy enforcement that takes place after an unattended system update.

If that is not case, then I would suggest to follow the same steps that are offered in the link that you provided but in order to work around this issue you can't let Windows choose its own printer drivers.

The correct work around for this articular case is to visit the printing device manufacturer's support website, download the latest driver, AND ALSO (very important), the full feature software, and the latest firmware for that printer.

When you get all this perform this printer driver installation locally from the misbehaving computer and following the exact recommended installation steps from the printing device vendor.

If this works and it just so happens that during another Windows update the problem occur again, you can rollback to these new drivers that worked.

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