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Acrobat_add-in_problems
Participating Frequently
April 27, 2015
Question

Adobe PDF Reader add-on is not available

  • April 27, 2015
  • 1 reply
  • 20645 views

I cannot get the Adobe PDF Reader add-on to show up in any browser.  In viewing Add-ons, it's not under any of the options ("run without prompting", "all", etc.)  I've uninstalled Adobe Acrobat, re-installed, etc. without any success.  Any ideas?

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1 reply

AadeshSingh
AadeshSingh
Participating Frequently
April 28, 2015

Hi Dracy,

I am so sorry for the inconvenience caused. Lets try to resolve your issue.

Let me know the version of Adobe Reader/Acrobat, web browser & operating system installed on your computer in order to diagnose the issue correctly?

You can also refer to this KB doc. for the troubleshooting steps : Configure browser to use the Adobe PDF plug-in

*Note : The Adobe Reader plugin will not be supported in Chrome. The Chromium team has decided to remove support for NPAPI plugins like Adobe Reader. Here's a blog post that describes their decision - Chromium Blog: The Final Countdown for NPAPI‌

Regards,

Aadesh

A
Acrobat_add-in_problemsAuthor
Participating Frequently
April 28, 2015


Thank you, Aadesh.  The user has a Windows 7 machine, Acrobat X Standard 10.0.0 (since I just reinstalled fresh) and IE 9.

AadeshSingh
AadeshSingh
Participating Frequently
April 28, 2015

Please follow the below steps to Enable the Adobe plug-ins on Internet explorer 9.

1) Repairing the installation is a quick troubleshooting safeguard.

      (Reader/Acrobat) Choose Help > Repair Installation.

      Once done, restart your system.

2) Now open Internet Explorer & click on the 'Gear' icon at the top right corner & select 'Manage add-ons' from the drop-down or Click on the 'Internet Options'. Please refer to the Screenshots below.

3) Now in Manage add-ons window of your Internet Explorer please right click on the Adobe Reader/Acrobat plugins & make sure they are Enabled.

4) Restart you browser

Let me know if the issue persist.

Regards,

Aadesh

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