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Answered

Adobe PDF / Scroll bars still missing

Forum|Forum|2 years ago
September 19, 2023
92 replies
240924 views

I've looked at all the posts and their answers. It's very frustrating. I've done all the suggestions. Still no scrollbar. If I adjust the page size manually -- pull it in or out -- the bars appear for a few seconds then disappear. I can't grab them.

I cannot scroll up/down or side to side. Mac Ventura. Acrobat Pro version 2023.006.20320

Any other ideas or will there be an update to fix?

Correct answer

Hi J.M.S.

Thanks for explaining about Zoom to page level. It's not something I ever use –I do View > Zoom > Fit height if I want to see a page fitting the window. However, I've just had a go at using Zoom to page level.

In order not to show any pre-published confidential material, I created a new blank PDF page and, as you say, selecting Zoom to page level, there's NO scrollbar.

However, it dawned on me that if there's only one page in the doc and we're viewing at page level, there's nowhere to scroll to ... and maybe that's what the developers thought ...

... so I tried adding a second blank page and immediately the scroll bar appeared (see attached – this time with more helpful file names).

I then had another thought and deleted my extra page again so I just had a 1-page doc. Viewed at Fit Height or Zoom to page level, it tells me it's showing at 59.8% and there's NO scrollbar (see attached).

However, if I increase the percentage size to 75% so now not all the page is visible, the scrollbar appears.

I don't know if this helps and sorry that I'll need to press on with work, so I can't reply for now, but fingers firmly crossed.

Thanks for the work you did with this.

The thing is, when I view a document like your 2-page doc, I don't have the scroll bar. But I guess this is because you have continuous scrolling enabled, and not single page view.

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Grundoon Groundhog

Inspiring

Try installing an older version of Acrobat, such as 2020 version. A less modern experience perhaps but one that works.

tanzblume

Known Participant

The scrollbar issue is annoying. "Always enabled" means, in my opinion, constant and not only after activating an option somewhere. In addition to the scrollbars in the main window, there are many other scrollbars in Adobe Acrobat that don't work. For example, when editing a document with forms, the scrollbars are also missing. In a document with multiple pages and many form fields, you can't move the list because the bars are absent. Why don't many companies have this problem? These companies are much smaller than Adobe.

C

charles23949818qzld

Participant

Great, a new version of Acrobat just dropped and . . . NOPE, they didn't fix the scrollbars.

Polo Freitas

Known Participant

Finally, it seems like they solved it, just activate the scroll in the menu at the bottom right.

Frans v.d. Geest

Community Expert

Sadly no, that option has always been there and means something different: show only one page on screen at a time or indeed scroll through pages - but scroll bars disappear after a fee seconds, thát is what the real problem is mentioned in this topic.

C

Charl34703362zdh4

Participant

IT AMAZES ME THAT SUCH A LARGE CORPORATION (ACROBAT) HAS STILL NOT FIXED THIS PROBLEM - I HAVE RESORTED TO PREVIOUS VERSION - APPARENTLY REPUTATION IS NOT A CONCERN

girlsvoice

Participating Frequently

Can you give us a date when the scroll bars will return?
The non-existent or fleeting scroll bars are really disrupting our workflow.

Polo Freitas

Known Participant

For me it works perfectly with the solution I mentioned, I don't think it will come back, and it won't be the first time that Adobe does this, without explaining, I don't know if it's because of third party rights that it doesn't pay, the same happened with AI Photo Restoration in photoshop, it worked for 15 days and ended, and they never gave an explanation, you can see here https://community.adobe.com/t5/photoshop-beta-discussions/photo-restoration-neural-filter-now-available-in-photoshop- beta/td-p/13018524/page/7
Just one question, this problem is only on Mac?

B

Bridget5D98

Participant

It's now the first week of January and the scroll bar issue still has not been fixed. I need to be able to read comments (and address) left by my clients on pdf files, it's incredibly easy to miss comments the way the scroll bar feature now works. I can arrow down through the comments, but that will sometimes end up in comments being completely skipped. I'm incredibly frustrated that such a simple and necessary feature was modified in such a way as to make it extremely difficult to utilize and that the issue was reported so many months ago with no fix. I cannot use an alternative program, as adode is deeply embedded within the framework of how we interact with clients, but this poorly functioning scoll bar is seriously hampering my work flow.

S

stolon22185022j35v

Participant

This sounds ridiculous but I have started using apple preview to open pdf files, as it is much more robust. Not only can I not use the scroll bars but now if I try to zoom into a detailed pdf file, acrobat freezes. No such proble with apple preview. Really poor show Adobe! Pls fix it.

K

Karen324239929asm

Participating Frequently

I have a temporary fix (customer support helped me; I don't remember how), but now I'm getting constant prompts to update to the latest version of Acrobat Pro. The tech support guy said not to do this, and I'm afraid if I do, my fix will be gone. The prompts come every few minutes and it's making me insane. I can't get anything done. My deadlines are in jeopardy.

I can't revert to an earlier version because my IT guy handles that--and he says Creative Cloud doesn't allow that. I can't do the technical fix thatFrans v.d. Geest keeps saying to do--I don't have the permissions and I know next to nothing about programming.

Do any of my other suffering comrades here have contacts in the media? I think it's time to bring this to more people's attention outside of Adobe. Adobe is charging for a product they're not properly delivering, and they've been nearly silent on this since the latest update (which disabled the scroll bars)--more than 3 months ago. (And Amal, repeating the same vague reply isn't helpful, even if that's literally all you know and can find out.)

Frans v.d. Geest

Community Expert

I can't do the technical fix thatFrans v.d. Geest keeps saying to do--I don't have the permissions and I know next to nothing about programming.

By @Karen324239929asm

I fully understand this is not for everybody, and I fully agree it should not be necessary to do anyway. Adobe needs to fix this, yesterday. I only wanted to point out that, because of Adobe failing, currently it is the only thing that works...

G

Grundoon Groundhog

Inspiring

I installed the 2020 version, which works and has scroll bars. Adobe promised to address this last September. It's wonderful how responsive they are to their users, isn't it?

T

T. Can

Participant

I've practically given up on Adobe 😞 . They don't seem to care about a large percentage of their working professional customers who have been vocal about this.

Since I'm unable to download a previous version of Acrobat, my only clunky work around has been using my keyboard up and down keys with one hand, and while I can see the scrollbar, to click and hold down on it with my mouse in the other hand. Of course, this means you can't click off the bar to use another tool.

This really sucks Adobe! You've caused me to lose more than a few hours of what could have been productive work time. I can't believe this still hasn't been addressed.

D

DonQPublic

Participating Frequently

I can't decide whether Adobe management/programmers literally pay zero attention to the support forums or if they actually intend to eliminate the scroll bar function from Acrobat. Tough luck for any users expecting to have access to essential navigational tools.

There must be some way to escalate the extent of the unhappiness with the missing scroll bars to a higher power at Adobe.

I can only hope this problem doesn't migrate to InDesign and Photoshop.

B

BarryBrown72

Participant

I agree, there must be a further step we can take past this forum?

D

defaultl2dcn3pi5o8u

Inspiring

This was very helpful, but group policies prevent me from making this type of change. I appreciate you all.

M

melissas45406376

Known Participant

Also, page up and page down keys on the mac keyboard don't always work in this version of acrobat. I can't figure out the pattern, just like I can't figure out the pattern of when the scroll bar will show up.

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