Andrea25093743ppk8

Participant

Question

Adobe Preflight profiles are empty

Forum|Forum|10 months ago
June 6, 2025
2 replies
339 views

I tried to de-install and re-install but the problem is still there.

I work with Windows 11 and I have a new laptop and after installing all the programms this is the only but heavy problem I deal with.

When I try to import the .kfp I get the information that this does not work?

What can I do?

Edit and convert PDFs

Participating Frequently

In Acrobat "Preferences" -> "Security (Enhanced)" -> "Sandbox Protections" -> uncheck option "Enable Protected Mode at startup".

Legend

Hi Andrea25093743ppk8 ,

Sorry about the delay in response.

The preflight feature is not available for the Web version. As the suggestion does not help, please share the details as asked below:

Acrobat version installed: https://adobe.ly/3Hs5Zw5
OS name and version.
A video showing the problem on your end.

Thanks,

Meenakshi

Legend

Hi @Andrea25093743ppk8,

Sorry for the troubled experience, and thank you for reaching out.

This issue is currently known to us. Would you please try some suggestions the other users have found to resolve this issue: https://adobe.ly/3FA9D6t

Let us know how it works. If the issue persists, please let us know the following:

Acrobat version installed: https://adobe.ly/3Hs5Zw5
OS name and version.
A video showing the problem at your end

Will be waiting for your response.

~Tariq

Andrea25093743ppk8Author

Participant

Dear Tariq,

unfortunately this don't solve the problem.
After the new installation I additional setup the computer and this also not solve the problem.
I tried to use the webversion of acrobat but there is no preflight - or haven't I see the preflight in the webversion and you could help me out by navigating to it?

Andrea