Adobe Pro

@Mike25498525d8qk 

in addition to chat, you can also use phone and twitter to contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Hi @Mike25498525d8qk 

Thanks for reaching out.

There's likely a chance that you have received the subscription at a discounted price or that time an offer was going on. Any offer or special price works for a year, and then it's up for renewal at the regular price.

https://www.adobe.com/legal/subscription-terms.html 

We'd suggest you speak to our customer support billing team about this; they will let you know the exact details and reason for the price change. Click here

Thanks,

Akanchha