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Participant
January 18, 2023
Question

Adobe pro 2020 makes me sign in when saving a pdf

  • January 18, 2023
  • 4 replies
  • 1044 views

Adobe pro 2020 makes users sign in when saving a pdf. We are using windows 11 pcs and have a perpetual licenses. I don't want the users to have to create an account. This just started within the last 5 days. Any help would be appreciated. 

 

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4 replies

scgitsAuthor
Participant
April 7, 2023

This appears to be resolved. We are using version 20.005.30441 and are no longer having the issue. 

 

scgitsAuthor
Participant
February 23, 2023

We are still experiencing the issue of sign in required. Is there any news on an update fix for this?

Meenakshi_Negi
Legend
March 21, 2023

Hi scgits,

 

Sorry about the delay in response.

 

Please refer to the following discussion: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-pro-2020-asking-to-sign-in/m-p/13611362#M401140.

 

Thanks,

Meenakshi 

Meenakshi_Negi
Legend
February 3, 2023

Hi scgits,

 

We have released an optional update for the application that addresses this issue. Please try updating the application to the latest version. 

For more information on the update, refer to the following help page: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes.

 

Thanks,

Meenakshi  

Meenakshi_Negi
Legend
January 18, 2023

Hi kabjoh,

 

Thank you for reporting this issue and sharing the information.

 

Please confirm the Acrobat version number. Would you mind sharing the process and licensing logs for further investigation?

You may use the steps suggested in the following help page to collect and share the process logs: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

Licensing logs can be collected from the Temp folder. Press Window key+R and type %temp%. Then look for the NGL folder. 

You may share the file by uploading it to Document cloud using the steps suggested in the following help document: https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html.

 

We will be waiting for your response.

 

Thanks,

Meenakshi