Adobe Pro, add Comments Issue

Good morning,

Using Adobe Pro at an enterprise, on a pdf fillable document; user has a block on a form where applicants can add entries. Example, the block to fill out may say 'NAME'. the owner of that document wants to add Comments next to the word 'NAME'. When she clicks to add comments, instead of the comments being added to the right of the word 'NAME', the comments will be added below the selected area. When trying to add text to that location, the text will be added to the right of the word 'NAME'. The intended placement. User wants to use the Comments option not Text. Is there a way to correct this. I do not believe restarting Adobe will work as the issue does not occur with Text only Comment(s). Also, the grid fix does not work.

Thank you,

Quincy