Adobe Pro crashes almost immediately upon OCR execution on scanned pdf documents.

I am having this issue also but it is not affecting all of my machines. Anyone find a fix yet?

Any solution yet? I’m having the same problem. Crashes with any OCR job.

Hi TM725,

Thank you for reaching out, and sorry about the trouble caused.

As the application crashes, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

If that does not help, try removing the application and running the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). Reboot the machine and install Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If the issue still occurs, share the OS versions on the machine. Share the screen recording of the workflow.

We may require logs for the crash. You may collect the crash logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html. 

Let us know how it goes. 

Thanks,

Meenakshi

What is your version of Acrobat and the OS?

I could imagine that Adobe would like to get the crash report: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html