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C
Charlene M. Pederson
Participant
July 15, 2024
Question

ADOBE PRO CRASHING or not responding

  • July 15, 2024
  • 2 replies
  • 709 views

Please help!!

I am constantly having issues with my ADOBE Pro..

Sometimes it works, sometimes it crashes, sometimes my files do not open up and I have to close them out in Task Manager. VERY frustrating to have these things happen during my work day!

 

 

 

    This topic has been closed for replies.

    2 replies

    A
    Adobe Employee
    adeep93
    Adobe Employee
    July 18, 2024

    Hi @Charlene M. Pederson ,

     

    Please share the dumps with us for further investigation. Please refer: https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html#:~:text=When%20Acrobat%2FReader%20crashes%2C%20the,Send%20the%20Acrobat.exe. for the same,

     

    Thanks and Regards,

    Aakash 

     

    N
    NEP Ricky
    Participating Frequently
    July 15, 2024

    Very similar issue here with Pro 2024.002.20895.

     

    The user complains that at least once a week, Acrobat crashes with no other info (eg no error message) when opening PDF files. Where the file is opened from or what it contains does not seem to matter. Rebooting the system provides temporary relief.

    C
    Charlene M. PedersonAuthor
    Participant
    July 15, 2024

    Right now I  am uninstalling and reinstalling and hoping this fixes my issues.. I hope we can get some answers. I use Google as my platform, not Microsoft edge. 

    N
    NEP Ricky
    Participating Frequently
    July 15, 2024

    What version are you runing btw?

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