Adobe Pro DC unable to edit "You do not have access to thse feature. Please contact your IT admin"

Question

My business Adobe account grants me access to Acrobat Pro DC for editing PDFs. I can successfully view both my business and personal profiles when I log in on the Adobe website (account.adobe.com). However, when I launch the Acrobat Pro DC desktop application, it automatically signs into one of my profiles—I suspect my personal one—and I'm then unable to edit PDFs. Our IT department has been unable to fix this issue, and despite my laptop being listed as an activated device, I believe the problem lies with Adobe or our IT not sharing info with Adobe.

When I try to edit using desktop application, I receive following error - "You do not have access to thse feature. Please contact your IT admin for more details"

I have reinstalled adobe in my laptop, logged in multiple times, no luck. Any assistance you can offer would be greatly appreciated.

creative explorer · Answer

@avinash_5667 have you tried clearing the history, cache and cookies? For example, I was trying to log into the 'coomunity' but it kept 'using my work ID' and I wanted to use 'adobe one,' — the quickest was to clear my history, cache and cookies, wait a few miutes and log back into the correct one. Try that first. and let me know if that solves the issues

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