Adobe Pro install issue

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I have an issue where Im trying to install Adobe Pro for an enterprise user, when i do the install for the full Adobe Pro when the user is on our VPN, it only loads Adobe Reader. The user can see they have a Pro license, but only Reader will load local on the machine. IF they want to access the full suite of features, they have to use the online version.
When i bring that machine into our building, it loads all the way.
Any suggestions?

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ian_6728

Participant

I think I will go back to Nitro Pro

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kglad

Community Expert

for others, install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs (including acrobat).

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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ian_6728

Participant

Downloading and Installing ADobe Pro simply will not work - any offers of advice (I have cancelled my subscription so I dont get charged, but this is so frustrating)

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Help28083340uhssAuthor

Participant

I ran a log collector and sent it in. Adobe support replied that "We have several problems with Acrobat DC Pro subscription version and Windows 10 64 Bit system" so our solution is going to be moving to a different license setup.

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.