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deboz5
Participant
August 20, 2025
Question

Adobe Professional keeps resetting print preferences

Hi Community,

 

Over the last month or so my Adobe Professional print keeps resetting the print preferences back to default. This can happen many times a day, even in the middle of printing.

 

Specifically the defaut page size, which I set to A4 (based in Australia).

 

I can print one or two files to PDF, then next minute the thrid job has printed to Letter. 

 

Is anyone else experiencing this and found a fix?

Our IT department cannot find a fix. 

    3 replies

    Nicole Hazel
    Nicole Hazel
    Participant
    May 18, 2026

    Hello, we also have this issue and are based in Australia.  Has anyone found a solution?  Tariq, that link does not appear to relate to this issue.

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      Community Manager
      Tariq Ahmad DarCommunity Manager
      Community Manager
      May 19, 2026

      Hi ​@Nicole Hazel, 

      Thanks for reaching out, this is a know issue. 
      The bug is open with engineering and is currently in testing phase. Sadly, the issue isnt reproducible in-house. 

      ~Tariq 

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      Tariq Dar
      Legend
      August 20, 2025

      Hi @deboz5,


      Thanks for reaching out. 

      Please check this discussion: https://adobe.ly/4fLx3U6, and see if it matches your issue. 

      This is a known issue, and a bug is currently open with product engineering.  

       

      Sorry for the troubled experience.


      Best regards,
      Tariq | Adobe Community Team

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