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deboz5
Participant
August 20, 2025
Question

Adobe Professional keeps resetting print preferences

  • August 20, 2025
  • 2 replies
  • 512 views

Hi Community,

 

Over the last month or so my Adobe Professional print keeps resetting the print preferences back to default. This can happen many times a day, even in the middle of printing.

 

Specifically the defaut page size, which I set to A4 (based in Australia).

 

I can print one or two files to PDF, then next minute the thrid job has printed to Letter. 

 

Is anyone else experiencing this and found a fix?

Our IT department cannot find a fix. 

    2 replies

    Nicole Hazel
    Nicole Hazel
    Participant
    May 18, 2026

    Hello, we also have this issue and are based in Australia.  Has anyone found a solution?  Tariq, that link does not appear to relate to this issue.

    T
    Community Manager
    Tariq Ahmad DarCommunity Manager
    Community Manager
    May 19, 2026

    Hi ​@Nicole Hazel, 

    Thanks for reaching out, this is a know issue. 
    The bug is open with engineering and is currently in testing phase. Sadly, the issue isnt reproducible in-house. 

    ~Tariq 

    T
    Tariq Dar
    Legend
    August 20, 2025

    Hi @deboz5,


    Thanks for reaching out. 

    Please check this discussion: https://adobe.ly/4fLx3U6, and see if it matches your issue. 

    This is a known issue, and a bug is currently open with product engineering.  

     

    Sorry for the troubled experience.


    Best regards,
    Tariq | Adobe Community Team

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