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mollykitti
Known Participant
August 16, 2022
Question

Adobe programs not working with WIndows 11

  • August 16, 2022
  • 1 reply
  • 4918 views

Ok, I know this topic has come up before on Forums, and I've tried every solution mentioned with no luck.  I've also tried every solution I can find on the first 10 pages of Google search.  I'm hoping somebody has a long shot solution I haven't come across yet. 

 

I have the Adobe CS6 suite.  I used it on a previous laptop and it worked fine, but that laptop died.  I downloaded the suite on my new laptop, which runs on Windows 11, and I can't get any of the programs to work.  Adobe either does not open at all or it opens and crashes almost immediately.  There's no error message or anything, just no .pdf.

 

I've tried:

  • different compatibility modes
  • uninstalling/reinstalling CS6
  • updating windows
  • updating Adobe
  • repairing the install
  • turning off protected mode
  • running as admin
  • checking for antivirus conflicts
  • security settings in Adobe
  • turning off my antivirus software temporarily
  • turning it back on and running a malware scan
  • ending as many background processes as possible

 

I'm also reasonably sure it's not a corrupted .pdf because it's the same if I try and open Adobe directly without a file. And I have checked to make sure Adobe is my default app.

 

This seems to be a common problem based on the search pages I've looked into.  I currently can't use my brand new laptop because I need a .pdf reader, but I'm not sure I want to download another brand when I already paid a lot of money for this suite.

This topic has been closed for replies.

1 reply

Bernd Alheit
Community Expert
Community Expert
August 17, 2022

Acrobat Reader DC does work on Windows 11.

mollykitti
Known Participant
August 18, 2022

But it does not work on my Windows 11.  If you had read my post, you could see that.  Any suggestions on how to make it work on my laptop?

Bernd Alheit
Community Expert
Community Expert
August 18, 2022

Have you installed Acrobat Reader DC?