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Mario24563927cend
Participant
May 23, 2022
Question

Adobe RdrCEF has stopped working / Bad_module_info

  • May 23, 2022
  • 3 replies
  • 5053 views

Hey guys, 

we have some problems using Acrobat Reader (x86) on some clients (Win10) since some months. 

Some of our users getting regularly the error message "Adobe RdrCEF has stopped working". Some of them get additional the microsoft error message "Bad_module_info".

Updating Acrobat Reader and microsoft windows, also reinstallation of Acrobat Reader do not bring any improvement. 

Exceptions in Windows Defender are also useless (Resolve errors related to the AcroCEF/RdrCEF processes of Acrobat/Reader (adobe.com)

 

Are there any ideas to solve the problem? 

This topic has been closed for replies.

3 replies

L
Luigi26534669dd53
Participant
November 3, 2022

Does anyone have a solution to this error?

D
Dan261552753v22
Participating Frequently
November 3, 2022

No answer thus far unfortunately - still waiting for any potential resolution. If you're available though I'd love to work together to see if there are commonalities in our setups that are causing this problem! Shoot me a DM if you want to.

 

Dan

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
September 16, 2022

These type of module errors are usually related to dynamic link libraries (.dll)  not properly registered in their respective 32bit and 64bit folders.

 

Sometimes a uninstall and reinstall of the program can fix the issue, but in other occasions you may need to manually register the conflictive dll's in the respective folder. 

 

See how to in this link: https://helpdeskgeek.com/how-to/register-dll-file-in-windows/

 

You may also need to check if all Visual Studio, .Net or C++ redistributables are missing (for whatever reason) or conflicting; in which case follow these additional tips:

 

    M
    Mario24563927cendAuthor
    Participant
    September 28, 2022

    Thank you a lot for your answer! i will try your ideas 🙂 

    L
    Luigi26201673xnce
    Participant
    October 10, 2022

    Thanks for your suggestions.
    Unfortunately we still have the crashes.
    Do you have any other ideas?
    Best thanks for your efforts.

    D
    Dan261552753v22
    Participating Frequently
    September 16, 2022

    Hey Mario, did you ever end up finding a resolution for this? We are having the same issue.

     

    Thanks!

    Dan

    M
    Mario24563927cendAuthor
    Participant
    September 28, 2022

    Hey Dan, it seems, that we found a soulution for some of our users. We are using SAP an there we updated the GUI and switched browser control from default to MS Edge. 

     

     

     

    D
    Dan261552753v22
    Participating Frequently
    September 28, 2022

    Interesting... We use SAP as well! Any chance you can guide me on how you did this??

     

    Thank you!!

    Dan

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