Skip to main content
garyc14894983
garyc14894983
Participant
April 9, 2020
Question

Adobe reader

  • April 9, 2020
  • 1 reply
  • 570 views

My laptop is using Windows 7 and I have been using the Adobe reader for years.  It recently stopped working and I can no longer open a .pdf file.

 

I have tried to download the "Free Reader" but, when the download is complete, I receive a message that "A newer version is already installed". If that is true, why can I NOT open a .pdf file?

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
April 10, 2020

Hi Garyc

 

We are sorry for the trouble. As described you are getting the error message a new version is already isntalled.

 

The error is shown due to a missing update for Universal C Runtime in Windows. Install the update using one of the following ways as described in the help article (https://helpx.adobe.com/acrobat/kb/error-1722--there-is-a-problem-with-this-windows-installer-packa.html)

 

Regards

Amal

 

 

 
garyc14894983
garyc14894983Author
Participant
April 10, 2020
This is the download I tried:

All supported x64-based versions of Windows 7 [Download] Download the package now.

This is the result:
404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.
Amal.
Amal.
Legend
April 10, 2020

Hi there,

 

We are sorry to hear that.  Please refer to the solution 3. in the help article  (https://helpx.adobe.com/acrobat/kb/error-1722--there-is-a-problem-with-this-windows-installer-packa.html) and see if that works.

 

Regards

Amal

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices