Adobe Reader crashes at sign-in

Question

Hi there,

I'm having a licence issue (I think) with Acrobat. I can sign-in to Creative Cloud with no issues, but when I open Acrobat I get a blank grey pop-up for a few seconds (too fast for me to screenshot) before the app quits entirely.

I've tried signing out of Creative Cloud, which then prompts a sign-in when I open Acrobat, but then the app still quits even if I sign in correctly. I've also tried signing-in through Acrobat Distiller, where I get a 205 error code (attached).

I've tried deleting all active sessions through my account page and deleting my licence info from Window Credentials. I've also uninstalled (using the Cleaner) and reinstalled with no success.

A fresh install on another computer doesn't lead to any issues so it's something wring with this pc.

Can anyone help?

Alexander33506126l3rm · Accepted Answer

Thank you. None of the above steps worked. I eventually managed to solve the issue (which turned out to be a licencing problem) by erasing all the certificates using the following command prompt :

for /F "tokens=1,* delims= " %G in ('cmdkey /list ^| findstr /c:"Adobe App "') do cmdkey /delete %H

Meenakshi_Negi · Answer

HI Alexander33506126l3rm,

Thank you for reaching out, and sorry about the trouble caused.

Please try the troubleshooting steps as suggested in the following help document: https://adobe.ly/3GQRyl5.

If the issue still occurs, try reinstalling Acrobat using the steps suggested below:

-Remove the application and run the cleaner tool (https://adobe.ly/4kHxzmQ).
-Reboot the machine.
-Install Adobe Acrobat from the following page: https://adobe.ly/4kHxMXa.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

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