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O
olivier.charrier@kardol.fr
Participant
April 14, 2020
Question

Adobe reader DC High CPU on windows 2016 RDS platform with Citrix XenAPP 7.17

  • April 14, 2020
  • 1 reply
  • 3904 views

Hi 

I have an issue that Adobe reader DC which use 100 % CPU with only 4 or 5 user on a Citrix Farm installed on WIndows 2016 Datacenter Remote Desktop Services

I Have 20 to 25 users by windows server server and so I need to reduce the CPU usage because the server isn't responsive.

I have already try to give some registry modification on HKCU

 -  bShowMsgAtLaunch (REG_DWORD) 0
 - bDontShowMsgWhenViewingDoc (REG_DWORD) 0

or renaming the RdrCEF.exe processus.

For the last process it give 50% reduction of the cpu usage but we cannot use the sharing to email fonctionnality. So It cannot respond to my problem.

 

I need to know if someone had resolved this problem?

Adobe pdf reader DC is a standard and the users are form to use this program so I cannot change to another program.

 

The Adobe acrobat reader is on the last version 20.006.20042.

 

Any help will be precious

 

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 15, 2020

Hi there 

 

We re sorry for the trouble. As described the Acrobat Reader consumes a lot of CPU 

 

The information bubbles that open up in the top right-hand corner of pdf documents can consume a lot of CPU. Please try the following registry settings to each user profile via logon scripts - these disable the info bubbles and therefore prevent the high CPU usage.

 

KEY = HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\11.0\AVGeneral

 

DWORD = bReaderShouldShowInfoBubble

VALUE = 0

 

DWORD = bReaderShowEPDFToolsPaneInfoBubble

VALUE = 0

 

 

Let us know how it goes

 

Regards 

Amal

 

O
olivier.charrier@kardol.frAuthor
Participant
April 15, 2020

I have alrerady have this registry key but in a different folder on the registry

 

[HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\DC\AVGeneral]

"bReaderShowEPDFToolsPaneInfoBubble"=dword:00000000
"bReaderShouldShowInfoBubble"=dword:00000000

 

I will try to give change on the folder you indicate

O
olivier.charrier@kardol.frAuthor
Participant
April 15, 2020

I have put the registry key but it still the same.

 

Another Idea in order to reduce drastically the CPU consumption ?

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