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Participant
March 12, 2017
Question

Adobe Reader DC: impossible to re-install

  • March 12, 2017
  • 1 reply
  • 926 views

Hello everyone,

Recently I got a update notification from Adobe and by normal circumstances, I go to apply the update..... for the past 2 hours I have not been able to apply the update or be able to successfully re-install Reader DC. Running Windows 10 64-bit.

Here are the things I have done so far to try and fix it:

- apply update via the update manager (did not work)

- apply update via the download from the website (did not work)

- tried to uninstall reader and the adobe manager (nothing)

- tried to delete the appdata Adobe folder and the Program Files folder (nothing)

- tried using Firefox and Chrome (need I repeat myself?)

- tried directly downloading a installer file (nothing)

- VPN on and off as well as Firewall and antivirus (nothing)

I have tried everything I can think of and the attached screenshot is the same error message I kept getting except one time, I got the 1402 Error (only once).

I have no newer version anywhere. I have no idea why it keeps telling me this when I don't have any associated Adobe file in existence except for Photoshop 11.

If anyone can help with what I can do, it would be really appreciated.... I'm going crazy why this cannot be simpler to install.

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Legend
March 12, 2017

Hi sunofplunder,

Please try to run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and then restart your system.

Then try to install Adobe Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

You may also refer the steps provided here on help document: Resolve error 1402 or error 1406 when installing Acrobat or Reader

Let us know if it helps.

Regards,

Meenakshi

Participant
March 12, 2017

Hello,

I tried using the tool to clean out all Adobe and Reader Folders, but it still will not install.

I have tried installing both DC and Reader XI and the following errors are what I get:

Adobe Reader DC Error:

Adobe Reader XI Error:

Meenakshi_Negi
Legend
March 21, 2017

Hi sunofplunder,

Sorry for the delay in response.

Have you tried the troubleshooting steps provided in this help document: Resolve error 1402 or error 1406 when installing Acrobat or Reader?

Please refer these threads with similar issues:

Error 1402 when updating adobe reader

Error 1923 installing Adobe Reader XI

Check if it helps.

Regards,

Meenakshi