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V
v23651512gqpb
Participant
March 18, 2022
Question

Adobe Reader force 64bit upgrade

  • March 18, 2022
  • 3 replies
  • 3547 views

80% of my organization seems to have automatically installed the 64bit reader ugprade which combines Acrobat DC with Reader. 

 

How do I force this ugprade for the rest of them? I am having difficulty with managing default PDF readers now because of this split. 

This topic has been closed for replies.

3 replies

T
Test Screen Name
Legend
May 1, 2022

Before you force anything, check plugins. These users MIGHT be using vital plugins to Reader (eg for secure data access) with they have installed in 32-bits. You need to confirm 64-bit plugins exists, and carefully deploy the required ones to each user. 

Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity Expert
Community Expert
March 22, 2022

If it helps, the installers can be found here:

https://prodesigntools.com/acrobat-dc-2022-direct-download-links.html

Scroll down a little...

 

David Creamer: Community Expert (ACI and ACE 1995-2023)
Amal.
Community Manager
Amal.Community Manager
Community Manager
March 21, 2022

Hi there

 

Hope you are doing well and sorry to hear that.

 

The 64-bit application is a unified application for Acrobat DC and Acrobat Reader DC.  If you have installed Acrobat Reader DC 64-bit and you purchase an Acrobat DC subscription, the Acrobat Reader DC 64-bit application will upgrade to become a fully functional Acrobat DC 64-bit application

 

For more info, please go through the help page https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html and see if that helps.

 

Regards

Amal

V
v23651512gqpbAuthor
Participant
March 21, 2022

This doesn't help me. 

 

The 80% of the computers that have 64-bit Reader are not paying for DC. 

 

I have tried re-installing Reader many times and it keeps installing 32-bit. How does Reader decide whether to install 32 vs 64bit? 

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 22, 2022

Hi there

 

Would you mind sharing the link you are using to download the Acrobat Reader DC?

 

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and reinstall the application using the link https://get.adobe.com/reader/enterprise/

 

Regards

Amal

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