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codym533478
Participant
February 15, 2022
Question

Adobe Reader Install displays as Adobe Acrobat DC in installed programs

  • February 15, 2022
  • 2 replies
  • 5209 views

Over the last 6 months we have experienced a weird issue with Adobe.  We license Adobe Pro subscription for some users but the bulk of our users have Adobe Reader.  Upon running reconciliation of installed Adobe Pro licenses, System Center discovered almost every device had Adobe Pro.  When going to a PC that displays Adobe Pro, you can see the desktop icon as "Adobe Acrobat DC" but when you launch the app, Reader is what opens.  This PC should be Reader and not Adobe Pro.  It seems most of my reader installs are acting that way.

 

In the past, I had my staff go through and uninstall from around 60 PC's and reinstall Adobe Reader.  Those showed fine after install but once an update was pushed, they would change back to showing Adobe Acrobat DC instead of Reader.

 

Has anyone else experienced this issue?  This makes it extremely difficult to track who has Adobe Pro installed.  Adobe Support was unable to assist and recommended I post here.

This topic has been closed for replies.

2 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
February 16, 2022

Please vote for this feature request:

https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/44794654-installing-acrobat-pro-plus-acrobat-reader-is-a-ne

Acrobate du PDF, InDesigner et Photoshopographe
Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
February 16, 2022

Hi Codym,

 

Thank you for reaching out.

 

It is the designed behavior. There is a single installer for Adobe Acrobat Reader DC and Acrobat Pro DC.

That is the reason it shows the name Adobe Acrobat DC. For more information on identifying if Acrobat DC or Reader DC is installed, please refer to the steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html.

 

Thanks,

Meenakshi

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