Adobe Reader or Adobe Acrobat Pro: Printing issue

This is truly incredibly frustrating to see the amount of complaints about this and no reply. The default "check your printer settings" is an asinine reply. It's clear there is an issue here. Why does a free version of FoxIt work better than paid Adobe Acrobat pro? Get your stuff together.

Still experiencing this issue.  Has anyone found a way to get to work as expected? 

I had meetings with two Adobe techs, they said Devs are working on this issue and logged as a bug (Bug ID: ADC-4492909).

Here is a work around  for either changing PDF default to Edge or when in adobe printing and you click print to bring up the dialog box and you see the print button is selected with an outline.  Press tab button and print button won't be selected.  Then click the printer selection drop down, pick your printer and press enter and it should print your file.

Hope this helps.

It sounds like the issue might be related to a recent update or configuration change that’s affecting how Adobe Reader/Acrobat interacts with the print dialog. Since some systems work fine while others don't, it's likely a problem with specific settings or a conflict between Adobe and your system's print spooler.

A few potential causes and solutions to try:

1. Printer Driver Issues: Check if the printer drivers are up to date, especially since some machines work fine. Reinstalling or updating the printer drivers on the affected systems might help.

2. Adobe Preferences: Try resetting Adobe Acrobat's preferences. Go to Edit > Preferences > General, and click "Reset All Preferences" to default settings.

3. Print Spooler Service: Sometimes, issues with the Windows print spooler can cause printing problems. Restarting the spooler or clearing the spooler queue may help.

4. Check PDF Default: If changing the default PDF reader to Edge works, it suggests there could be a conflict with Adobe Acrobat Reader settings. Ensure that Adobe Reader is set as the default PDF viewer in both Windows settings and Adobe preferences.

5. Reinstall Adobe: If all else fails, consider reinstalling Adobe Reader/Acrobat to resolve any corrupted installation files or settings.

Since this started in early December, consider reviewing any indirect updates (such as printer drivers or third-party software) that may have affected the printing functionality.

Hope this helps!

Seeing the same thing in our office. No mention of this issue outside of this thread even though multiple people are experiencing the same exact issue. Re-installing provided a temporary fix that lasted an hour at best. 

My workplace has also been experiencing this. We only noticed last week and have since failed to resolve it.
Running a repair was a temporary fix for some of our users. But the issue would return within a day.

We already tried reparing, reinstalling, signing in/out, checking updates and running the cleaner tool. We are currently advising our users to use our alternative PDF application for printing. 

We're experiencing the same behavior.   The print dialog box opens without issue and the default printer is selected.  Clicking the "print" button does not print - it expands the dropdown box of printer options.  

We have tried repairing the installation, checking for updates, uninstalling and reinstalling, and using the cleaner tool.  Nothing fixes it.  As a workaround, we are opening PDFs with Edge and printing from there.

Hi @Philip22351230wf0m, 

Sorry for the troubled experience. And thanks for reaching out. 

If you intended to share a screenshot, we don't see an attachment with this post, and it is hard to guess what you are referring to.  

There is a similar known issue with printing, and that issue is fixed by reinstalling Acrobat. You may want to give it a try. Uninstall Acrobat using the cleaner tool: https://adobe.ly/3ZGB3xt, and then reinstall. 

If the issue occurs, help us with the screenshot and the version of Acrobat installed on the machine: https://adobe.ly/4fiUNNq;

Let us know how it works; we will gladly assist you further.