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Isai33196015fa67
Participant
October 26, 2023
Question

Adobe Reader won't open, Adobe Acrobat opens instead

  • October 26, 2023
  • 1 reply
  • 394 views

I search for "Adobe Reader" and I specifically download Adobe Reader from the official Adobe website, but whenever I open the app or any pdf, Adobe Acrobat Pro opens instead and then it forces me to buy a license. How can open Adobe Reader?

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 27, 2023

    Hi @Isai33196015fa67 

     

    Hope you are doing well and thanks for reaching out.

     

    Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link https://get.adobe.com/reader/enterprise/ and see if that works.

     

    Additional information:

    The 64-bit application is a unified application for Acrobat and Acrobat Reader. If you have installed Acrobat Reader 64-bit and you purchase an Acrobat subscription, the Acrobat Reader 64-bit application will upgrade to become a fully functional Acrobat 64-bit application

    https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html

     

    Regards

    Amal

    C
    carol355087605q5j
    Participant
    October 20, 2025

    I get a message saying it cannot find c:\ProgramFiles\commonfiles\adobe\acrobat\setup\{AC76BA86-1033-7760-BC1504EA700]\AcroPro.msi'

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    October 23, 2025

    Hi @carol355087605q5j, 

     

    Thanks for reaching out, and sorry for the delayed response.

    It is possible if you have a work machine managed by IT or if the application has become corrupted due to an interrupted update. 

    We can try a few things:

    1. Repair - launch Reader > Help > Repair installation. 

    2. Uninstall Reader using the cleaner tool: https://adobe.ly/4qoHXUt

    Then reinstall.

     

    Let us know how it works.



    Best regards,
    Tariq | Adobe Community Team

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