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Tahsis
Tahsis
Participant
May 9, 2026

Adobe Revoking License Without Probable Cause

  • May 9, 2026
  • 1 reply
  • 13 views

I am currently on a family vacation in Hawaii. I have been in AI hell all morning, but finally was able to reach a living person on a chat line. Even though I have an account that has been auto-billing my credit card since August 2025 I am being told to open a new account when I try to view a PDF. When I was advised to log off in order attempt the BID-RED-SWITCH option of a restart I lost the person. Now Adobe tells me no advisors are available until Monday. WHAT A PILE OF CRAP!!!!

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    May 11, 2026

    Hi Tahsis,



    Thank you for reaching out and sorry to hear about your experience with the support team.


    Could you please let us know if you are still experiencing issues with the AI feature? If so, sharing more details about the problem would be helpful, and we will look into it right away.

    You may also refer to the following help document for more information on Generative AI here: https://adobe.ly/4dlXPS5.


    If you need any assistance, feel free to let us know.


    Thanks,

    Meenakshi

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