adobe rich media video playback controls not visible. The video will play, but I can't get playback controls visible to pause or rewind.

I saw some threads never resolved about this.

Participant

Hi @Tariq Ahmad ,

Thanks for responding.

All Controls has been selected. Just as in your image, the Color and Opacity are grayed out options.

We are using Acrobat to render, I haven’t started testing other viewers yet.

Looking forward to other answers...

Community Manager

Check if the media you are embedding is supported: https://helpx.adobe.com/in/acrobat/using/playing-video-audio-multimedia-formats.html#playing_video_audio_and_multimedia_formats_in_pdfs

Also, could you share a video of the issue while embedding the video and while playing it back.

Community Manager

HI @tbessel,

Thanks for reaching out.
It is possible that the control was not selected when embedding rich media into the file.

It also depends on whether the file is being rendered in Acrobat or another PDF viewer.

Check the Rich Media Settings

Let us know how it works.

~Tariq

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