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Sven27863882z6ic
Participant
January 9, 2023
Question

Adobe Root CA certificate

  • January 9, 2023
  • 3 replies
  • 6926 views

Hi, a customer of mine is using Acrobat LiveCycle ES2 v9 (2016), and the Root CA certificate has expired today.

I found this: https://community.adobe.com/t5/acrobat-discussions/attention-adobe-root-ca-certificate-on-reader-extended-pdfs-expiring-soon/td-p/13352248

Which upgrades do I have to made before being able to install the new CA 2 certificate, and where can I get one?

Any help would be appreciated.

kind regards,

Sven

 

This topic has been closed for replies.

3 replies

T
Test Screen Name
Legend
January 10, 2023

Or if this is about a LiveCycle product, you'd need to upgrade to AEM. It's Acrobat or LiveCycle, not both.

S
Sven27863882z6icAuthor
Participant
January 10, 2023

do you mean that before january, 7 this combination worked and now it doesn't any more?

T
Teddy27874060zxf9
Participant
January 19, 2023

@Sven27863882z6ic 

 

Did you find the new cert?  We also using live cycle and the cert is expired, I tried to ask for Adobe support to get the new cert but no response.

Could you please share to me the solution if you got the new cert?

 

Thanks

T
Test Screen Name
Legend
January 10, 2023

When you subscribe to Acrobat DC, and install it, it includes that certificate.

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 10, 2023

Hi @Sven27863882z6ic 

 

Adobe Acrobat uses a certificate issued by 'Adobe Root CA' to sign Reader Extended PDFs. This certificate can no longer be used to create new Reader Extended PDFs post its expiry on January 7, 2023. The November 2022 update of Adobe Acrobat (Continuous and Classic track) creates Reader Extended PDFs using a new certificate issued by ‘Adobe Root CA 2’. Adobe recommends users update to the latest version of Acrobat (November 2022 update or later) to continue using this functionality post-January 7, 2023.

 

For more information, please check the help page https://helpx.adobe.com/acrobat/kb/reader-extended-pdfs-and-adobe-root-ca-expiry.html

 

Please update the application to the latest version, 22.3.20281 (Mac) or 22.3.202082 (Win) and reboot the computer once. Go to Help > Check for updates.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

 

Regards

Amal

S
Sven27863882z6icAuthor
Participant
January 10, 2023

Thanks for your answer, Amal.

Adobe Lifecycle ES2 v9.0.0.0 SP2 is on this system

will the new certificate come together with an upgrade or can I get it somewhere?

My customer needs it on other systems to sign documents so I can't make an upgrade now. His business is already hundreds of documents behind.

any ideas?

rgds,

Sven

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