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lexw35873980
lexw35873980
Participant
October 17, 2019
Answered

Adobe says: We can’t verify your subscription status.

  • October 17, 2019
  • 1 reply
  • 4356 views

I have the problem after updating MacOS Mojave to version 10.14.6

I reinstalled already Acrobat, emptied the OOBE folder, .... and of course I am online and the time is set correctly.....

What else can be done???

This topic has been closed for replies.
Correct answer lexw35873980

Thank you for your answers, nothing of these issues with the adobe account worked for me, I solved the problem by deinstalling the WHOLE Creative Suite, deleting all the preferences and PList and , then reintstalling everything after deleting also all the OOBE files in the Library/Application support/Adobe folder. I lost much time on this issue but finally it works again.

regards,

Lex

1 reply

Game doper
Game doper
Participating Frequently
October 17, 2019

Troubleshoot ..........

 

Try this article

 

https://helpx.adobe.com/in/acrobat/kb/troubleshoot-activation.html

 

or 

 

after uninstall restart the mac...!

 

 

or

 

deleting plist 

https://helpx.adobe.com/x-productkb/global/delete-previously-installed-application-files.html

lexw35873980
lexw35873980Author
Participant
October 18, 2019
I tried everything, without success, now I installed Catalina and the problem stays... I cannot do anything with Acrobat because he only gives two possibilities: try again / quit....
C
christinek94625985
Participant
October 21, 2019

I've having the same problem. Chatted with support this morning and they sent me here! wth?!

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