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mcnylen
mcnylen
Participant
December 17, 2020
Question

Adobe sending documents from wrong email address

  • December 17, 2020
  • 1 reply
  • 892 views

Hi! New to the forum. So, I am signed it as MN@company.com but when I send out a copy of a signed document the recipients gets it from MN@gmail.com. HOw can that be rectified. I am logged in on my company email...

 

Thanks, M

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
December 18, 2020

Hi Mcnylen,

 

Hope you are doing well and sorry for the trouble. As described you are signed in with company email but the documents are getting sent from the other email.

 

Would you mind sharing the steps you are doing to send the PDF?

Are you sending the PDF for signature to other recipients or sending them for shared review from within Adobe Acrobat?

 

If you are sharing the PDF for signatures to other recipients via Adobe Sign, please get in touch with the Adobe sign support team as described in the help page https://helpx.adobe.com/sign/kb/how-to-change-the-email-address-of-adobe-sign-account-adobe-sign.html

 

Let us know if you are referring to something else.

 

Regards

Amal

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