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LisaDyason
Participant
June 24, 2026
Question

Adobe sign gets circling back to recipient email field

  • June 24, 2026
  • 1 reply
  • 0 views

After I request signatures and enter their email address and complete email, after I select ‘specify where to sign’, it takes me back to the request signature box again.  Its in a loop and I cant send anything 

    1 reply

    Community Manager
    June 24, 2026

    Hello ​@LisaDyason,

    Sorry about the trouble, and thanks for reaching out.
    Please check this discussion: Black screen after adding signature , and I see this is a similar issue you are experiencing, given what you have described.


    Let us try the following registry workaround:

    • Launch Registry editor

    • go to this key: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown]

    • Set value : "bDisableNativeWebviews"=dword:00000001

    Let us know how it works


    ~Tariq