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patcrash
patcrash
Participant
July 26, 2022
Answered

Adobe Sign Request sent from Secondary Email address

  • July 26, 2022
  • 2 replies
  • 3842 views

Can I request an E-Signature in Adobe Acrobat Pro using a "Secondary Email Address" that I have registered and verified in my Adobe account?  If yes, how do I select the secondary address.  I don't want to change my primary account address. 

Correct answer Meenakshi_Negi

Hi AndrewDuck and Traei2424851653eu,

 

Thank you for reaching out.

 

The secondary email address on the Adobe account is generally used for security or recovery. However, you can have only one Acrobat Sign account under one email address. Using a single Acrobat Sign account under two email addresses is impossible. The primary email is used as the Adobe ID and hence under the same email the Acrobat Sign account creates.   

 

Traei2424851653eu, If you need the account for 20 users, you can check the team and business plan. For more information, refer to the following help page: https://adobe.ly/40SQhRK. 

 

Thanks,

Meenakshi 

2 replies

A
AndrewDuck
Participant
January 7, 2025

This would be useful.  I am trialing Acrobat pro, I have it under my home email, as I am paying for it myself (my work uses a different PDF software I don't like), but I want to be able to send work related documents to sign with my work email.

    Meenakshi_Negi
    Meenakshi_NegiCorrect answer
    Legend
    January 29, 2025

    Hi AndrewDuck and Traei2424851653eu,

     

    Thank you for reaching out.

     

    The secondary email address on the Adobe account is generally used for security or recovery. However, you can have only one Acrobat Sign account under one email address. Using a single Acrobat Sign account under two email addresses is impossible. The primary email is used as the Adobe ID and hence under the same email the Acrobat Sign account creates.   

     

    Traei2424851653eu, If you need the account for 20 users, you can check the team and business plan. For more information, refer to the following help page: https://adobe.ly/40SQhRK. 

     

    Thanks,

    Meenakshi 

    S
    stevem82134840
    Participant
    October 6, 2025

    Hi Meenakhi,


    It’s frustrating that Adobe Sign doesn’t allow you to select a custom email address for sending signature requests, especially when you're preparing documents for different departments. It’s one of those features that’s both brilliant and baffling. And really, who’s going to use this functionality for personal use anyway?


    I’ve updated my primary email address (Adobe ID), but Adobe Sign continues to use the old one. I’ve tried clearing the cache, logging out and back in, but nothing seems to work. When I check account.adobe.com, it correctly shows the new email address, and I’m logging in with it as well.


    Even within Adobe Acrobat, the account settings in the top-right corner reflect the new address. Yet Adobe Sign insists on using the old one as the sender.


    Do you know how I can stop Adobe Sign from defaulting to the outdated email address?


    Thanks,
    Steve

    Amal.
    Amal.
    Legend
    July 27, 2022

    Hi there

     

    Hope you are doing well and sorry for the trouble.

     

    We do not have this option yet. You can only request signatures in Acrobat Pro using the Adobe ID that is used for subscribing the Acrobat Pro DC application.

     

    Hope this information will help

     

    Regards

    Amal

      patcrash
      patcrashAuthor
      Participant
      July 27, 2022

      Thank you Amal.

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